Warranty and returns
This policy explains your options for returning Flexadur rubber and plastic flooring and how the warranty works. It also sets out how to start a return.
Who operates this shop
The Flexadur shop is operated by Aqua ventures d.o.o., Stancija Vodopija 23F, 52440 Poreč, Croatia. For any question about returns or warranty, contact us at info@aqua.ventures.
Your consumer rights
As a customer buying from Croatia and the EU, you have statutory consumer rights covering returns, faulty goods and refunds. This policy reflects those rights and does not limit them.
If this policy and your statutory rights differ, your statutory rights apply. Flexadur keeps its terms transparent, with no hidden conditions.
Your right to withdraw from the contract
You can withdraw from your purchase within 14 days without giving a reason. The period starts on the day you, or a third party you name other than the carrier, take possession of the goods. If an order arrives in several deliveries, it runs from the last one.
The simplest way is the Withdraw from contract function, also linked in the footer of every page. Enter your name, order number and e-mail, confirm the withdrawal and you receive a confirmation with the date and time of receipt straight away. You can also tell us by any other clear statement, for example by e-mail to info@aqua.ventures or with the form below.
We refund all payments received, including standard delivery costs, no later than 14 days from the day we receive your withdrawal statement, using the same means of payment you used. We may withhold the refund until we have received the goods back or proof that they were sent. Please send the goods back no later than 14 days from the day you withdraw. You bear the direct cost of returning the goods.
Model withdrawal form
If you don't use the Withdraw from contract function, you can use this form. Using it is optional.
- To: Aqua ventures d.o.o., Stancija Vodopija 23F, 52440 Poreč, Croatia, info@aqua.ventures
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.
How to start a return
To withdraw within 14 days, use the Withdraw from contract function. For other returns, email Flexadur at info@aqua.ventures with your order number and the reason for the return. We will confirm the next steps with you, including where to send the goods and how the refund is processed.
Where possible, keep the flooring in a condition suitable for resale, as the condition of the returned goods may affect the refund. When you get in touch, we will tell you what applies to your specific order.
Faulty or damaged flooring
If rubber or plastic flooring arrives damaged or develops a fault, contact Flexadur with your order number and a description of the problem. As a specialist in rubber and plastic flooring, we assess each warranty claim based on the product and the reported issue.
We will set out the available remedy for you, which may be a repair, a replacement or a refund in accordance with your consumer rights.
Refunds
Once a return has been approved and the goods received, or the fault confirmed, Flexadur processes the refund. We will confirm the refund method and timeframe with you when approving your return.
Frequently asked questions about warranty and returns
How do I start a return?
To withdraw within 14 days, use the Withdraw from contract function. For other returns, email Flexadur at info@aqua.ventures with your order number and the reason. We will confirm where to send the goods and how the refund is processed.
My flooring arrived damaged. What should I do?
Contact Flexadur with your order number and a description of the damage. We will set out a remedy for you in accordance with your consumer rights.
Will I get a full refund?
Once the return has been approved and the goods received, Flexadur processes the refund and confirms the method and timeframe. The condition of the returned goods may affect the amount.
Have a question about a return?
Have a question about a return or a warranty claim? Get in touch with the Flexadur team and we will talk it through.